Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ymdigiestate78@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ymdigiestate78@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ymdigiestate78@gmail.com.
Return Eligibility
To be eligible for a return:
- Proof of purchase must be provided.
- Return requests must be submitted within 1 Hour of delivery.
Non-Returnable Items
The following items are generally not eligible for return:
- Digital products and downloadable content
- Gift cards
- Promotional or clearance items
- Opened or activated digital codes
Return Process
To initiate a return:
- Contact us at Whatsapp - 8010691014.
- Provide your order number and reason for return.
- Follow the return instructions provided by our support team.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed within [REFUND PROCESSING TIME] and credited to the original payment method.
Exchanges
If you receive a defective or damaged product, we may offer:
- Product replacement
- Store credit
- Exchange for an equivalent item
Subject to product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us and provide photographs or relevant evidence.
Return Shipping Costs
- If the return is due to our error, we may cover return shipping costs.
- For customer-initiated returns, return charges may be the customer's responsibility.
Refund Exclusions
Refunds may be denied if:
- The item shows signs of use.
- The item is returned outside the allowed return period.
- Required components are missing.
Contact Us
For return or refund inquiries:
Email: ymdigiestate78@gmail.com
Business Address: Badlapur , Thane , India.